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 Bicycles and Accessories 
Ordering Information | Contact     
 
Velokit Time :06/09/2008 00:25:50 Run by Cyclists - for Cyclists                                 Getting kids on bikes                                 Healthy, clean and green Search:           
       
Special Offers
Discounted Items
Tyres
Folding bikes / wheelchair
BMX
Commuter / Touring
Cyclocross
MTB
Road
Tubulars
Accessories
Bags and Seat Packs
Ball Bearings and Cages
Bar Ends
Baskets
Batteries and Chargers
Bells
Bicycle Covers
Bottle Cages
Bottles / Hydration
Bottom Brackets
Brake - Blocks (Rim)
Brake - Disk Pads
Brake Levers - Road
Brakes - MTB
Brakes - Road
Cables
Cassettes
Chains
Chainsets - MTB
Chainsets - Road
Child Carriers
Cleaners, Oils & Lubricants
Cleats / Shoe Plates/ Covers
Computers
Cranks - BMX
Embrocation and Creams
Forks - BMX
Forks - MTB
Forks - Road
Frames - BMX
Freewheel / Block - BMX
Gear Derailers - MTB
Gear Derailers - Road
Gear Shifters - MTB
Gear Shifters - Road
Glasses
Grips
Handlebar Tape
Handlebars - BMX
Handlebars - MTB
Handlebars - Road
Headsets - MTB
Headsets - Road
Heartrate Monitors
Hubs
Lights
Locks
Map Holders
Mirrors
Mudguards
Nutrition
Nuts Bolts & Washers
Panniers
Pedals
Pumps / Mini Pumps
Puncture Repair
Rims
Roof Racks
Saddles
Seatpins
Seats - BMX
Stablisers
Stands
Stems - MTB
Stems - Road
Toe Clips and Straps
Tools and Maintenance
Track Pumps
Tribars and Extensions
Turbo Trainers
Valve Parts
Wheels - BMX
Wheels - MTB
Wheels - Road
Workstands and Displays
Family Cycles
Accessories
BMX
Boys Bikes
Gents Bikes
Girls Bikes
Kickbikes Scooters
Ladies Bikes
Scooters
Skateboards
Toddlers Bikes
Trikes
Wooden Bikes
Tubes & Accessories
8" - 24" Tubes
Accessories
City/ATB
MTB
Road
Sludge Tyre Sealant
Clothing
Arm / Leg Warmers
Atlantis Headwear
Chammyz Clothing
Children's Clothing
Continental Clothing
Gloves
Helmets
Jerseys
Lusso Clothing
Overshoes
Safety
Shorts
Socks
Sunglasses - Accessories
Sunglasses - Fashion
Sunglasses - Sports
Tights
T-Shirts
In the Garden
Chairs and Seating
Footballs and Goals
Games
Pools
Seesaws
Slides
Swings
Trampolines
kids characters
Barbie
Ben 10
Bob the Builder
Bratz
Cars
Dennis the Menace
Diego
Doctor Who
Dora The Explorer
Fifi and the Flowertots
Fireman Sam
Formula Fun
Hannah Montana
Heroes
High School Musical
Hot Wheels
In The Night Garden
kiddiproof
Land Rover
Lazy Town
Little Princess
Looney Tunes
Lunar Jim
Miss Wheelz
Noddy
Odd Bodz
Pepper Pig
Pingu
Pirates Carribean
Pony
Postman Pat
Power Rangers
Princess
Ratatouille
Rupert the Bear
Spiderman
Sylvanian Families
The Simpsons
Thomas & Friends
Transformers
Winne Pooh
Wooden Bikes
Carriage
Special Carriage Arrangements
 

Ordering Information

Payments

All orders are processed securely using our payment provider - PAYPAL.

Shipping And Handling

United Kingdom

Most orders are post free.

An additional carriage charge for postage and packing is made for all UK orders for wheelsets, frames and heavy items. Velokit also offers a 24 hour delivery on regular items (normally free delivery) for £5. (this service does not include Saturday or Sunday delivery). We do reserve the right to quote a higher delivery charge for any international requests, EU orders, or orders containing unusually bulky or heavy items. All pictures of products used on the site are for illustrative purposes only.

Delivery Schedule

We will always do our best to process all in stock orders within 24 hours. During busy periods this time frame can increase and we will endevour to dispatch orders as soon as possible via first class Royal Mail anywhere within the United Kingdom. We will deliver to your home, place of work or any other address you stipulate. For orders outside the U.K. please allow 28 days for delivery.

Back Orders/Out of Stock Items

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. From time to time some items advertised may have already sold out. Velokit will always endevour to keep its stock levels up to date. If an item ordered has sold out then you will always be contacted with the option to cancel your order. If the item/s ordered have sold out then we will always try to obtain further stocks before contacting you.

If your ordered item is out of stock and re-stock prices have increased for an item , Velokit reserve the right to refund your order or offer you the item at the new increased Velokit price.

Tax Charges

All prices are inclusive of VAT.

Orders

By completing and submitting our electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Return Items

We will happily refund or exchange any item purchased on Velokit.
We make no charge for returns – there is no restocking fee
Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
If the original payment was via PayPal we will credit the PayPal account that the order was placed with.

How do I contact Velokit?

The best way to contact Velokit should be through email to sales@velokit.co.uk. We will respond to your query as quickly and as throroughly as possible.

Otherwise address any correspondence to our registered office address, which is:

Velokit

Quarry House
5 Pendderi Road, Bynea
Llanelli
Carmarthenshire
SA14 9PW
United Kingdom


Due to health and safety regulations, there are no facilities for customer personal collections or returns at this address. Please do not attempt to hand deliver the return. There is no shop front or customer service facility available at our warehouse. Any items you need to return must be posted back to the above address.

What if I have a complaint about Velokit?

If you have any complaint, criticism or concern about any service provided by Velokit, just contact us at the address above or preferably email: sales@velokit.co.uk. We will acknowledge your concern within two working hours and offer a resolution within one week.

If you would like help or advice about anything on Velokit, please email sales@velokit.co.uk
We aim to respond within 1 working hour.



  Last Updated: 1st August 2007.    Best viewed at screen resolution 1024 x 768 or above.
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