Ordering Information

Payments

All orders are processed securely using our payment provider - PAYPAL.

Shipping And Handling

United Kingdom

Most orders are post free.

An additional carriage charge for postage and packing is made for all UK orders for wheelsets, frames and heavy items. Velokit also offers a 24 hour delivery on regular items (normally free delivery) for £5. (this service does not include Saturday or Sunday delivery). We do reserve the right to quote a higher delivery charge for any international requests, EU orders, or orders containing unusually bulky or heavy items. All pictures of products used on the site are for illustrative purposes only.

Delivery Schedule

We will always do our best to process all in stock orders within 24 hours. During busy periods this time frame can increase and we will endevour to dispatch orders as soon as possible via first class Royal Mail anywhere within the United Kingdom. We will deliver to your home, place of work or any other address you stipulate. For orders outside the U.K. please allow 28 days for delivery.

Back Orders/Out of Stock Items

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. From time to time some items advertised may have already sold out. Velokit will always endevour to keep its stock levels up to date. If an item ordered has sold out then you will always be contacted with the option to cancel your order. If the item/s ordered have sold out then we will always try to obtain further stocks before contacting you.

If your ordered item is out of stock and re-stock prices have increased for an item , Velokit reserve the right to refund your order or offer you the item at the new increased Velokit price.

Tax Charges

All prices are inclusive of VAT.

Orders

By completing and submitting our electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Return Items

We will happily refund or exchange any item purchased on Velokit.
We make no charge for returns – there is no restocking fee
Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
If the original payment was via PayPal we will credit the PayPal account that the order was placed with.

How do I contact Velokit?

The best way to contact Velokit should be through email to sales@velokit.co.uk. We will respond to your query as quickly and as throroughly as possible.

Otherwise address any correspondence to our registered office address, which is:

Velokit

Quarry House
5 Pendderi Road, Bynea
Llanelli
Carmarthenshire
SA14 9PW
United Kingdom


Due to health and safety regulations, there are no facilities for customer personal collections or returns at this address. Please do not attempt to hand deliver the return. There is no shop front or customer service facility available at our warehouse. Any items you need to return must be posted back to the above address.

What if I have a complaint about Velokit?

If you have any complaint, criticism or concern about any service provided by Velokit, just contact us at the address above or preferably email: sales@velokit.co.uk. We will acknowledge your concern within two working hours and offer a resolution within one week.